SMS (Short Message Service) is a service that allows you to send short text messages using smartphones and mobile phones. After-sales follow-up using SMS or email is an effective way to quickly provide information phone number database to customers and send necessary notifications.
Another common method is to visit or call customers to briefly explain the product or service, then send a link to detailed materials via SMS.
Sending materials
Sending materials and pamphlets detailing products and services has long been a common method of after-sales support, and is also suitable for seniors who do not have smartphones or mobile phones.
Providing detailed materials helps customers to use your products more effectively. Especially for complex products search results are classified automatically such as electrical appliances, providing manuals and FAQs as materials allows customers to use your products and services with confidence.
phone
When you want to communicate urgent and important information, such as when there is a product defect, telephone follow-up is the best way to do it. In other cases, telephone is a valuable way to communicate directly with customers. Not only can you directly hear about the customer’s usage experience and lithuania phone number problems, but you can also increase customer satisfaction by quickly responding to complaints.
visit
When repairing or maintaining a product, it is necessary to visit the customer in person to provide after-sales support. Also, for expensive products, meeting the customer face-to-face to confirm the problem makes it easier to convey your sincerity and gives the customer a sense of security.